CRM Maintenance and Support Packages

We’re dedicated to your success. CRM solutions are less “break fix” and more about evolving with strategic initiatives to grow a business. We work in two capacities. Proactive Virtual Administration and Reactive Support.

Our work includes:

Email and Phone Support


Integration Maintenance

New Feature Implementation

Proactive Maintenance

Data Quality Review

Campaign Management

Pipeline Review and Analysis

Data Import

Custom Reports, Dashboards and Analytics

User Scenario Based Training

Your Needs

Virtual Administration Packages

Virtual Administration packages are offered to expanding teams and independent business owners that are looking to have Alderbest Solutions take care of their weekly CRM and related business items.

It’s recognized that businesses that have a dedicated CRM specialist are more likely to succeed in the execution of their Customer Relationship Management strategy. This service is here to help you reach your objectives and enhance the power of CRM solutions.

Email Only
  • Unlimited Email Support
  • Expected Response Within 90 Minutes
  • Responses Include Video
  • Reduced Hourly Project Rate
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As it sounds. Any email will be responded to within 5 business hours

Advanced Troubleshooting
  • Includes Email Only Package
  • Phone Based Remote Sessions
  • We'll Login and Deploy 'Fixes'
  • Quarterly Review Session
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Need 'hands on' help and phone based support? We'll login whenever you need, for anything you need.

Admin Support
  • Includes Troubleshooting
    and Email Only
  • Periodic Review of Existing Standard Integrations, Automation and Usage
  • Admin and User Training
  • Your Needs
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Excluding custom coding or 'multi-hour' projects, we'll do everything for you. This is a proactive service aiming to help you continually optimize your usage and results.

Developer Support
  • Includes Admin Only
  • Multi Hour Projects Included
  • Custom Functions and Custom Integrations Review, Maintained and Tested
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Rely on Custom Functions, Custom Code and More? This is for you.

Support and Maintenance Packages

Support packages are available to help you have peace of mind. We’re always available and have stringent SLA’s in place to ensure your challenges and requirements are taken care of as soon as possible.

If you’re not sure just how much help you’re going to need this is a perfect option.

What’s Included?

We’re dedicated to quick response times and reducing any down time or issues that you may experience.

Typically support work includes:

  • Trouble Shooting
  • App and Integration Maintenance
  • Knowledge Transfer and Training
  • Data Administration
  • Your Needs

Development work is available and depending on the nature of the requirement can be billed against the support agreement.

Packages Start At

One Time Fee

  • Unlimited Email Support
  • 4 Billable Hours For Your Needs
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Terms – 4 hours billable work or 12 months. If billable hours are used additional hours can be purchased as needed.

Billable Work could be for any troubleshooting or project based requirement. Want 10 hours? That's $1,750.

Let’s Get Started

We are always there to assist you - Let Unokha help you make that difference.